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Effective Date: Mar 1, 2024

Thank you for choosing Truffle House for your truffle delights. Please familiarize yourself with our Shipping Policy to ensure a smooth delivery experience.

1. Shipping Methods and Coverage

1.1 Shipping Coverage: 

We offer shipping within Canada. Remote areas may have limited options; contact our support team for assistance.

1.2 Shipping Methods: 

Within the GTA, we employ the services of a local courier, and for other areas we primarily use Purolator with the flexibility to choose alternative carriers as needed.

2. Order Processing and Delivery

2.1 Order Processing Time: 

Orders are processed within one business day, excluding weekends and holidays.

2.2 Same-Day Delivery (GTA): 

Orders in the Greater Toronto Area received before 10:00 AM on a business day qualify for same-day delivery.

2.3 Weekend Delivery: 

For weekend delivery, place orders by Thursday at 3:00 PM. Orders placed on Friday will be delivered the following Monday.

2.4 Christmas Shipping: 

Order by December 21 for out-of-province delivery. Delivery will be scheduled for December 22 or 23.

2.5 Delivery Timeframes: 

Estimated delivery times are based on our carrier’s schedule. External factors may impact delivery times.

3. Shipping Fees

4.1 Shipment Tracking: 

After shipping, we provide a tracking number for you to monitor your package's progress on the Purolator website.

3.2 Free Shipping Promotions: 

Periodically, we offer free shipping promotions. Eligibility criteria will be communicated clearly.

5. Customer Support

For questions or assistance with shipping, contact our customer support team:
Email: support@thetrufflehouse.ca Phone: [647 986-8480]

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